Customer Service

Payments

  • What payment mehods are available in the webshop?

    Depending on the country and your shopping cart amount we have the following payment options available: Bank transfer, IDEAL, Bancontact, Sofort, Przelewy24 and credit card. We only accept 3D secure payments with credit card.

  • How are custom orders paid?

    All custom orders are invoiced. A payment link is added to the invoice for a bank transfer.

Shipping

  • Delivery at home address or pick-up location?

    All shipments with a local postal service will be shipped to the home address. Most of the shipments fits through the mailbox. Shipments with either DHL, DPD and UPS will be shipped to the nearest pick-up location if that is a possibility offered by the courier and only when the pick-up location is within reasonable distance. This allows you to pick up your shipment at a for you convenient day and time.

  • To which countries do you ship?

    Flag EU Flag UK Flag Norway Flag Iceland

    We ship to most countries within EU. We also ship to UK, Norway and Iceland. If you do not get shipping information in the check-out page, it means we do not ship to your country. If you have a question about that, please contact us via email.

  • What shippers are used?

    Within Europe we make use of different shippers depending on country and value of shipment. Most of the shipments in the EU go with DPD, DHL and our national postal service PostNL. For UK we ship with DPD and PostNL. For Norway and Island we only ship with PostNL. All PostNL shipments are transferred to the national postal service company of the final destination.

    For shipments outside of EU of rifle stocks we use UPS exclusively. For shipments of riflestocks inside Europe we use PostNL, DPD and UPS depending on country.

  • How can I follow my webshop order?

    You will receive a track & trace notification by email once your order has been shipped.

  • When are webshop orders shipped?

    Normally all webshop orders are shipped within 48 hours after the receipt of the order.

Returning

  • Can I return my webshop order?

    If you are a consumer and live in Europe, you can return when certain criteria are met. You must register your return with us within 14 days weeks after you received your order. You can do this by going to the contact form and choose the returning option. Once reported to us, you get a confirmation. After that you have 14 days to return the product(s). For more information please read our terms & conditions section 7.

  • How do I return a webshop order?

    You need to register your returning first with us. Therefore you go to the contact form and choose the Returning topic. When we reviewed your returning you will get an confirmation and further instructions about the return.

Guarantee

  • How do I apply for a guarantee claim?

    You need to register your guarantee claim first with us. Therefore you go to the contact form and choose the Guarantee topic. When we reviewed your guarantee claim, you will get an confirmation and further instructions about how to proceed. Please read our terms and agreemens for more information about this.

  • Do I have guarantee on my ordered products?

    If you are a consumer and live in the EU and bought a product with us, we follow the EU laws for EU consumers. Please read our terms and conditions for more information about this. If you are a consumer and live outside EU, than there is no legal right relating to product guarentee to fall back on. In that case please contact us, so we can look into a solution.